kathiemurphy

Workforce management software for call centers has disrupted the industry to a wide extent. Thanks to its features and characteristics,…

Employee feedback, whether positive or negative, influences the business a lot. The feedback system allows the peers to get a…

Companies are driving their businesses to a new direction by introducing RPA and AI technologies. They use the emerging tools…

What, according to you, makes a call center ideal? Of course, the one that offers a top-notch customer experience. Right?…

Employee reviews matter a lot if you are expecting good team productivity and team efficiency. To generate constant feedback, many…

Robotic process automation or RPA solutions have always been the talk of the town when it comes to performing any…